Tag Archives | customer service

All Aboard the Newegg Express: Tomorrow’s Tech Delivered Today

Online shoppers have been demanding faster shipping and we’re responding with same-day delivery service.

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Meet Newegg’s customer service team

Ever wonder who’s on the other side of the phone when you call Newegg? Newegg’s customer service team is comprised of over 150 representatives who handle thousands of contacts per day. The team has earned numerous awards over the years, including coming in 9th in the National Retail Federation Customers’ Choice Awards last year as […]

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Mid-Air with Newegg

Check out this special sneak-peak interview with Bernard Luthi, Newegg’s vice president of marketing, web management and customer service. (Man, that is a some title!) He’s talking about how Newegg’s success in the tough economy, our massive inventory and our super-fast shipping

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