Behind the scenes at Newegg on Cyber Monday

Ever wonder what it looks like behind the scenes at the Newegg warehouse on Cyber Monday? Well, we invited the ABC 7 News to our warehouse in the City of Industry, CA this past Monday for an inside look at one of our busiest days of the year.

Check out their segment below:

9 Responses to Behind the scenes at Newegg on Cyber Monday

  1. Doug November 30, 2012 at 2:22 pm #

    What a joke, tell the news one thing and then don’t delivery another. I placed my order on Monday before noon and i still have one product in the warehouse (according to tracking) and the other, who knows!

  2. Joshua November 30, 2012 at 6:51 pm #

    And I thought Newegg was just Paul and the gang doing videos and running a website, way to go Newegg

  3. Doug December 1, 2012 at 1:02 am #

    this is the second message that i left and it still says “No comments yet.” I guess it’s being censored. The products ordered from california are in a big hole. You order it and it stays in the “process” and “packaging” status. Doesn’t show up on my doorstep. I have 1 product from PA and you ignorantly send it to the hole. Where is the logic in that.1 week later and you have my money and my product is in the hole.

    • Newegg December 5, 2012 at 11:54 am #

      Hi Doug,

      We sincerely apologize for the delay in shipping. At this time, please contact our customer service department by calling 1-800-390-1119 Monday – Friday 5:30 AM – 7:00 PM PST. In addition, you can also access our 24 hour live chat by clicking the link provided below.

      http://help.newegg.com/app/chat/sa_chat_launch/

      We thank you for your time and look forward to resolving your situation.

  4. Jeff December 14, 2012 at 2:37 pm #

    You’re No NorthPole…!!!

    TO WHOM IT CONCERNS:

    I canceled an order before it was ever processed, BUT you STILL charged my AMEX card which is really quite wrong!!! I emailed your network accomplice (Imagestore) and they said they didn’t charge my card but that NewEgg did and I would have to wait 3-5 days… they too were surprised.

    Sales Order Number: 199441738
    Sold by Imagestore

    This is the first time that I’ve tried NewEgg… not very impressive. Credit my AMEX card for the measly $33.97 that you have on loan for 3-5 days! I wonder how many customers you do this to in order to get the interest % until they complain.

    Fix this fast or the Atty Gen. of MA. might wonder the same question above.

    Quite sincerely,
    Jeff E. (Cape Cod MA.)

    Your comment is awaiting moderation.

  5. Fun 4 All Inflatables December 19, 2012 at 9:31 am #

    I have ordered numerous items from NewEgg and never had a bad experience. They usually have the best prices and there customer service is top notch! Keep up the good work!

  6. Temecula Computer Repair December 23, 2012 at 8:25 am #

    I’ve ordered maybe 100 items from Newegg so it’s pretty interesting to take a peek behind the scenes. You guys should make a long segment on what it’s like in the day of a Newegg warehouse employee haha

    Pretty cool you guys got some local news TV time :)

  7. brad January 24, 2013 at 11:35 pm #

    My first time ordering from Newegg. All the expensive stuff delivered by FedEx came to my side door. The case and a pack of dvds was lost by another carrier. Rep told me 10 days. Then I have to reorder. That’s another 7 days. I think the carrier that delivered the smaller items should be checked out. I see other compaints. I spent a lot of money. The case is lost and I lose out. Makes me want to return everything.

  8. John March 12, 2013 at 9:41 am #

    Why keep a warehouse in CA when the taxes are so high? Sales taxes in CA suck and result in many lost sales. If you had a warehouse in Mexico near the border, you could sell to all U.S. states tax free. Stop giving in to the greedy pigs in state governments!

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